Mitchell Trout — Niagara Region, ON
IT professional. 15+ years keeping systems running.
Computer and network technician by day, builder of software projects by night.
Where I've worked
-
Apr 2024 – Present
L3 Technical Support Analyst
Panasonic Canada — Integrated Services Division
Resolving escalated helpdesk cases for quick-serve franchises; supporting onsite teams, vendors, and case management.
-
Feb – Apr 2024
Senior Computer Technician
Titan Microsystems
Daily operations for clients across the Niagara region — builds, repairs, and remote troubleshooting.
-
Oct 2023 – Jan 2024
Network & Computer Technician
ISService
Tier 1/2 setups and support; servicing, repairing, and installing technology; RMA processing.
-
Aug 2021 – Oct 2023
Computer Support Analyst
Skycomp Solutions
Tier 2 support for Niagara businesses; VoIP, network, and server deployments; managed a cPanel/WHM web server cluster.
-
Feb 2020 – Aug 2021
Programmer — Menu Design
Quickservice Technologies
Programmed and tested POS menus with T-SQL; fourth-tier support for menu and distribution issues.
-
May 2017 – Feb 2020
Escalations Specialist
Quickservice Technologies
Resolved escalated helpdesk cases, assisted programming teams with investigations, helped manage agents.
-
Sep 2012 – Mar 2017
Technical Analyst
MicroAge
Managed and monitored customer systems and networks; internal server support; built custom desktop and web applications.
-
Mar – Sep 2012
Programmer
MAT LLC
Built dynamic websites for 30 ad campaigns while managing 8–12 dedicated servers.
-
2005 – 2012
Earlier roles
Danima Technologies · Boltworks · Niagara Parks
Web programming, retail, and customer service — where the troubleshooting habit started.
What I know
Systems & Infrastructure
- Active Directory
- Windows Server 2012–2022
- Linux administration
- VMware vSphere
- Hyper-V
- Exchange
- Microsoft 365
- Google Workspace
- Disaster recovery
- Virtualization
Networking & Security
- TCP/IP
- DNS
- DHCP
- VLANs
- Firewalls
- VPN
- Cisco IOS
- Barracuda
- Endpoint security
- Penetration testing
Web & Hosting
- cPanel/WHM
- Plesk
- Apache
- Nginx
- SSL/TLS
- SMTP/IMAP
- MySQL
- DNS management
RMM / MSP Tools
- ConnectWise (certified)
- N-Able
- Auvik NMS (certified)
- 3CX VoIP (certified)
- Salesforce CRM
Hardware & Support
- Desktop support
- Computer repair
- Virus removal
- Remote support
- MDM
- IT management
Development
- JavaScript
- Node.js
- React
- PHP
- Java
- C#
- PowerShell
- T-SQL
- Unity3D
- AI-accelerated development
Certified in
- CompTIA A+
- CompTIA Network+
- cPanel Professional (CPP)
- Auvik Certified Professional
- ConnectWise Service Technician
- 3CX Basic Certified Engineer
After hours
Software is the hobby — web apps, games, and tools built to scratch an itch. The day job is keeping systems running.
Let's talk
Looking for someone who can run your infrastructure and build the tools around it?