Software Developer & IT Professional

Mitchell Trout

Niagara Region, ON — 15+ years in technology

I build software because I want it to exist — from self-hosted streaming platforms and chat apps to Discord bots, browser games, and trading tools. Most of what you'll find in my projects started as a personal need or curiosity that turned into something real.

By day I work in L3 technical support at Panasonic Canada's Integrated Services Division, supporting Quick Serve franchise technology across North America.

Outside of work I've been an active member of the Stamford Lions Club since 2020 — serving as past president and leading the IT & Communications committee.

Languages

PHP JavaScript TypeScript Python C# Kotlin PowerShell T-SQL

Frameworks & Libraries

React Node.js Next.js Express Fastify Socket.IO

Databases

MySQL PostgreSQL SQLite

Systems & Infrastructure

Linux Windows Server Active Directory VMware vSphere Hyper-V Microsoft 365 Google Workspace

Networking & Security

TCP/IP DNS DHCP VLANs Firewalls VPN Cisco

AI & Automation

Prompt Engineering Context Management Agentic Workflows System Prompt Design Tool & Function Design AI-Accelerated Development Multi-Agent Orchestration

Tools & Platforms

cPanel/WHM Android .NET Unity FFmpeg Caddy ConnectWise Auvik 3CX VoIP

Certifications

CompTIA A+ CompTIA Network+ cPanel Professional (CPP) Auvik Certified Professional ConnectWise Service Technician 3CX Basic Certified Engineer

Experience

L3 Technical Support Analyst

Panasonic Canada – Integrated Services Division

Apr 2024 – Present

Senior Computer Technician

Titan Microsystems

Feb 2024 – Apr 2024

Computer Support Analyst

Skycomp Solutions Inc.

Aug 2021 – Oct 2023

Tier 2 remote and onsite support for SMBs across Niagara. Managed a cluster of web servers (cPanel/WHM) including HTTP, SSL, SMTP, IMAP, DNS, FTP, and MySQL. Deployed VoIP systems, wired/WiFi networks, and new servers.

Programmer – Menu Design

Quickservice Technologies

Feb 2020 – Aug 2021

Programmed and tested POS menus using T-SQL and a proprietary IDE. Provided fourth-tier support for menu-related issues across Quick Serve franchises.

Escalations Specialist

Quickservice Technologies

May 2017 – Feb 2020

Technical Analyst

MicroAge

Sep 2012 – Mar 2017

Monitored and managed customer systems and networks. Resolved helpdesk calls via remote support. Programmed custom desktop and web applications.

Volunteer

Past President

Stamford Lions Club — Niagara Falls, ON

Nov 2020 – Present

Member and past president of the Stamford Lions Club. Leads regular meetings and board of director meetings, volunteers at community events, and serves as Information Technology & Communications committee lead.